Welcome to Florist Chislehurst’s terms and conditions for our online flower delivery service. These terms outline the basis upon which you may place orders for flowers and related products through our website. Please review them carefully before using our service. By placing an order, you agree to abide by these terms. These conditions apply to all flower delivery customers across Chislehurst and surrounding areas.
Florist Chislehurst offers a wide range of fresh and seasonal flowers, bouquets, and floral arrangements for delivery in and around Chislehurst. Our services are optimised for prompt, reliable flower delivery, supporting both personal and business needs. When referencing “we,” “us,” or “our,” this refers to Florist Chislehurst. When we use “you” or “your,” this applies to the individual placing an order with us.
These terms and conditions apply to all customers requesting online flower delivery in Chislehurst and the surrounding areas specified on our website. Please ensure your delivery address falls within our service areas before finalising your order.
To ensure a seamless experience for online flower delivery in Chislehurst, please follow our order process as outlined below:
Payment must be made in full at the time of ordering via the payment methods displayed on our website. All prices for flower delivery and products in Chislehurst are listed in GBP and include VAT unless stated otherwise. Your payment will be processed securely and your financial information will not be stored after the transaction is complete.
We reserve the right to change prices at any time, but changes will not affect confirmed orders already placed and paid for. If an error in pricing occurs, we will inform you promptly and give you the option to cancel or proceed at the correct price.
Florist Chislehurst provides delivery throughout Chislehurst and local surrounding areas. Deliveries will be made to the address provided at checkout. It is your responsibility to ensure all address and recipient contact details are correct.
We deliver flowers on your chosen delivery date, subject to availability. If we are unable to deliver on your requested date, we will contact you promptly to arrange an alternative or provide a refund if requested.
If the recipient is unavailable at the specified address, we will attempt to leave the item with a neighbour or in a safe place and notify you where possible. Where delivery is unable to be completed (e.g., wrong address provided, or inaccessible property), we will make reasonable efforts to contact you; however, we accept no liability for loss if delivery is unsuccessful due to incorrect or incomplete details supplied by you.
On rare occasions, certain flowers or packaging may be unavailable due to issues beyond our control, such as seasonal fluctuations. In these cases, we reserve the right to substitute with flowers of equal or greater value and similarity in colour and style wherever possible. We will make reasonable efforts to notify you if significant changes to your chosen bouquet are required.
If you wish to cancel or amend your order, please contact us as soon as possible after your order is placed. We can only accept cancellations or amendments before your flowers have been prepared or dispatched. Once your order is in progress or out for delivery, cancellations or changes may not be possible.
For same-day flower delivery orders in Chislehurst, cancellations or amendments must be made within a short period after placing your order. Where your cancellation is successful, a full refund will be issued within a reasonable timeframe using the original payment method.
We reserve the right to cancel orders if we are unable to fulfil delivery due to force majeure events (such as severe weather, strikes, or supply disruptions). In these instances, you will be notified and offered a refund or the option to reschedule delivery where possible.
Due to the perishable nature of flowers, we cannot accept returns except in cases where flowers are damaged or not as described upon arrival. If your flowers arrive in an unsatisfactory condition, please contact us within 24 hours of receipt. You may be asked to supply photographs or further information regarding the problem, and we may offer a replacement or refund at our discretion.
For all other feedback or complaints, please contact our customer service team. We are committed to resolving any issues promptly and to your satisfaction where reasonable.
Florist Chislehurst will not be liable for any loss or damage arising from delay, failure to deliver, or any other matters beyond our reasonable control. Our total liability to you for any claim relating to any order will be limited to the price paid for that order. Nothing in these terms and conditions will exclude or limit our liability for death or personal injury caused by our negligence, fraud, or other matters which cannot be excluded by law.
We do not accept liability for indirect or consequential loss, loss of enjoyment, loss of profits, or claims made against you by third parties resulting from the use of our products or services.
Your privacy is important to us. Personal information provided during the ordering process will be processed and stored in accordance with applicable data protection laws. We will not sell, share, or use your data for purposes other than fulfilling your order and improving our service. For full details, please review our Privacy Policy available on our website.
All content on our website, including product descriptions, images, logos, and design, is the property of Florist Chislehurst or its licensors. This content may not be reproduced, distributed, or used for commercial purposes without prior written permission.
These terms and conditions, and any disputes arising from or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction in connection with any dispute or claim relating to these terms or the services provided.
If any part of these terms is found to be invalid or unenforceable by a court, the rest of the terms will remain in full effect.
We reserve the right to change these terms and conditions at any time for legal, regulatory, or security reasons, or to reflect changes in our procedures or services. Updated terms will be posted on our website and will apply to orders placed after the update. Please check regularly for the latest version.
Our failure to enforce any right or provision in these terms does not constitute a waiver of that right. These terms represent the entire agreement between you and Florist Chislehurst in respect of online flower delivery services in Chislehurst and the surrounding areas.
Should you have any queries regarding these terms or any aspect of your order, please reach out to our customer service team through the contact details provided on our website. We are here to ensure your flower delivery experience in Chislehurst is seamless and satisfying.
These terms and conditions apply to all customers making use of our online flower delivery service across Chislehurst and the surrounding areas. Thank you for choosing Florist Chislehurst for your flower gifting needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 43 High St, Chislehurst, BR7 5AF.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chislehurst, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chislehurst.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
